Claims Officer

Description

• The Claims Officer is responsible for the correct, smooth and professional management of the

claims files assigned to him within the brokerage Private & Commercial Lines;

• A good and harmonious cooperation is expected with the account manager and the

Insurance Advisor and this in a healthy team spirit;

• Provide periodic and targeted feedback to colleague, account manager;
• He gives the client sound and appropriate advice and makes concrete agreements;
• At the request of his Manager, he can represent our client at important expert appraisals and assist the

customer;

• Develop privileged contacts with insurers, experts, repairers,....;
• Give ideas to manager to develop or be more efficient;
• Put relevant colleague in copy of information;
• Continuously seek, implement & communicate improvements of added

value, quality for the customer (Result: Customer satisfaction = customer loyalty);

• Permanently seek efficiency gains in administrative processing of files;
• Accurate and efficient processing of daily communication with the customers,

insurers and the Bank;

• Proactive approach, follow-up of files;
• Monitor and follow up correspondence with insurers;
• Detecting problems in files and doing the necessary to anticipate them;
• Monitor the quality of the files;
• Daily processing of correspondence, e-mails (including assignment to the claim file in

Brio), telephones, etc.

• Daily agenda management with the aim of avoiding red agenda items. Daily

processing of AS2 messages;

• Respecting the Mifid guidelines;
• Smooth financial settlement of files;
• Correct processing of data and keeping our management system Brio+ up to date.

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Your profile

• University degree or Bachelor's degree or equivalent by experience and the motivation to

Continue learning in the insurance industry;

• Thorough knowledge and experience within all branches BOAR companies and individuals;
• Good knowledge of Dutch and French and basic knowledge of English;
• Possession of the necessary insurance certificates imposed by the Mifid Legislation;
• To uphold our client's values and culture, both internally and externally;
• To be a specialist in his field and keep knowledge permanently up to date;
• Dynamic, enthusiastic and driven, positive attitude and flexible;
• Creative in the search for solutions;
• Working in an organized and structured manner;
• Optimal utilization of resources provided;
• Knowing the objectives and deadlines, contributing in achieving the results;
• Possess administrative accuracy with attention to detail;
• Communicates excellently and enjoys working as part of a team;
• Possess good organizational skills;
• Stress resistant;
• A partner to our clients;
• Good at oral and written communication.

Offer

• Monthly salary indication: € 2501 - € 4000
• An attractive salary package;
• Flexible hours;
• Cafeteria plan;
• 3 days telecommuting;
• 27 vacation days.

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