Client Services Officer
Antwerp
Open-ended
Selection & Interim
We are looking for a customer-oriented and digital Client Service Officer to answer operational questions related to digital, payments, administrative tasks,... from employees and clients within the private banking sector. Requirements are good French language skills, digital proficiency and structured work. They offer an attractive salary, development opportunities and the option to work from home after the induction period.
Description
As a Client Service Officer, you will be the first point of contact for both employees and clients with questions about services. You play a crucial role in answering a variety of operational questions and providing support for:- Questions about the app and digital services such as itsme
- Questions about customer portfolios and documents
- Payment requests and other operational issues
Your profile
- Reactive and proactive liaison with customers
- Have strong written and oral communication skills
- Strong communication in French is a requirement
- General digital knowledge is a plus as this is an important part of the job responsibilities
- Work accurately, punctually and efficiently
- Experience with telephone contact is a plus
- Strong organizational skills: dividing your attention over several domains is no problem
- You are flexible and stress resistant.
Offer
- Monthly salary indication: unknown
- An attractive salary and fringe benefits
- Space for personal and professional development
- A pleasant working atmosphere in an ambitious and motivated team
- Flexible working hours and the possibility to work from home
- Various training and development opportunities within the organization
- A workplace in the heart of Antwerp, easily accessible by public transport.
