Collection Officer
Brussels
Open-ended
Selection & Interim
The position of Collection Officer is a unique opportunity for those looking for a crucial role in credit management. As the person responsible for the first stage of the recovery process, you will work on a variety of files, analyzing risks and providing sustainable solutions for customers. We're looking for candidates with a bachelor's degree, excellent negotiating skills, empathy and decision-making ability. In return, our client offers an attractive salary with numerous benefits such as a 13th month, luncheon vouchers, a paid public transport pass, and much more. Join us for an exciting challenge and opportunities for professional growth.
Description
- You are responsible for the first part of the recovery process, which begins with the customer's first credit payment incident. If repayment of the overdue amount (regularization) is not possible, you transfer the file to Recovery to start the collection procedure and the realization of the guarantees;
- You do not manage your own portfolio. You do not manage a portfolio of your own. However, you work mainly on your own dedicated files, but this does not prevent you from intervening regularly in other Collections Center files;
- You are in charge of interaction with the customer, with the aim of finding a solution (one-off/structural/capacity to repay);
- You analyze the credit files concerned from a risk and legal point of view, with a view to finding a lasting solution for both the customer and the bank;
- You provide administrative follow-up.
Your profile
- You have at least a bachelor's degree;
- Experience in credit or receivables management is an asset;
- You are customer-oriented and have excellent negotiating skills, focusing primarily on achieving results;
- You are empathetic and a good listener;
- You are oriented towards sustainable solutions;
- You are autonomous and able to make decisions;
- You are curious and adaptable;
- You are communicative (both written and spoken) and you are bilingual in Dutch and French (knowledge of German and English is an asset);
- You are dynamic and enthusiastic;
- You're not afraid of a challenge;
- You are a team player with a constructive attitude.
Offer
- Monthly salary indication: € 2501 - € 3000
- Attractive salary complemented by numerous fringe benefits:
- 13th month (year-end bonus);
- Double vacation pay;
- Meal vouchers worth €8 per working day;
- Public transport pass paid in full by the employer;
- Laptop and internet access of 20€ net per month;
- Home-working allowance of 100€ net per month;
- Eco-vouchers worth 250€ net per year;
- Sport and culture vouchers: 100€ net per year;
- Free DKV hospitalization insurance + free outpatient and dental insurance;
- Group insurance (pension plan, disability, death) at employer's expense,
