Administration & Customer service officer
Brussels
Freelance
Are you a bilingual Dutch/French professional with experience in customer service and administration in the financial world? Our client is offering a fantastic opportunity for an Administration & Customer Service Officer! Join a dynamic team where you will handle regulatory checks, customer relations, financial operations, and more. If you have a Bachelor's degree, 5+ years of experience, and knowledge of Microsoft Office and CRM systems, this role is perfect for you. Enjoy a competitive salary, meal vouchers, health insurance, and more. Take your career to the next level with this exciting permanent position that values your expertise and offers room for growth. Apply now!
Description
- Perform regulatory checks and pre-evaluate new customer and intermediary contracts;
- Follow-up of customer acceptance process and relations with Custodian;
- Follow-up and validate financial operations on customer portfolios;
- Verify the update process of the portfolio management system and database and perform routine reconciliation checks;
- Single Point of Contact for the invoicing process for intermediaries and related tax inquiries;
- Provide support for the company’s CRM system, client and intermediary applications;
- Work on continuous improvement of operational processes and systems;
- Respond to the final customer, intermediaries and sales team over the phone, by e-mail and ordinary mail for overall inquiries;
- Reporting to the companies entities and the regulator;
- Participation in the management reporting;
- Involvement in finance and operations related projects;
- Involvement in transversal/international initiatives.
Your profile
- Bachelor degree with minimum 5 years’ experience or equivalent;
- Bilingual Dutch/French;
- Good knowledge of English;
- Minimum 5-year experience in a similar position;
- Experience in the financial world;
- Client support;
- Experience in using computer software (Microsoft Office, Salesforce);
- Bilingual Dutch/French – Good knowledge of English;
- Good knowledge of Microsoft Office suite;
- Basic knowledge of accounting and VAT principles;
- Computer literacy.
Offer
- As a consultant, we offer you a permanent contract with the following benefits;
- Attractive gross salary;
- Flat-rate expense allowance;
- Meal vouchers;
- Health and group insurance;
- A car or mobility budget after 1 year of activity;
- 12 ADV days on top of the statutory 20 days;
- Partial teleworking.
