Advice Officer
Liège
Open-ended
Selection & Interim
Are you passionate about investment and customer relations? Join our client, a renowned bank in Liège, as a Customer Advisor to proactively manage and advise our customers. Your role will be to handle inquiries, propose appropriate solutions and build customer loyalty through cross-selling. With a Bachelor's degree, ideally in Finance or Economics, you will demonstrate strong persuasive and listening skills. In return, you will benefit from a dynamic environment, an attractive salary package including various benefits, and numerous opportunities for further training.
Description
- You will be responsible for managing our customer base, mainly via telephone contacts.
- You handle customer requests and questions professionally and efficiently.
- You analyze customer needs in order to propose appropriate complementary products and services.
- Thanks to your pro-activity, you make every effort to cross and up-sell existing customers with a view to building loyalty.
- You are responsible for managing the risks and fraud incurred by our customers.
- You contribute to the management of the equity desk. You will execute stock market and tracker orders, in compliance with internal procedures and applicable regulations.
- You will work in collaboration with our various Advisory Centers and support them in achieving their objectives.
- You keep abreast of developments in the banking world (taxation, products and services, etc.), while being supported by a team of specialists in order to offer the best solutions and the most appropriate advice in the fields of investments, estate planning and retirement planning.
Your profile
- You have a genuine interest in the world of investment
- You have at least a Bachelor's degree, preferably in Finance, Economics or a similar field
- Experience in the banking sector is an asset
- You are assertive and enthusiastic, capable of convincing over the telephone, and consider a negotiation to be successful when it leads to a win-win situation.
- You have the customer's best interests at heart
- You're a real team player
- You are flexible
- Keeping up to date through training is part of your challenge
- You want to be a worthy representative of the bank's values
Offer
- Monthly salary indication: € 2501 - € 3000
- A young, dynamic and innovative working environment
- A commercial approach unique in the Belgian banking sector
- A wide and attractive range of tasks
- An attractive salary package (luncheon vouchers, hospitalization insurance, group insurance, cafeteria plan, etc.)
- An inclusive working environment where everyone is welcome and where respect and trust are essential
- An environment in which you are invited to share your opinions and concerns (speak-up culture)
- A wide range of internal training (E-learnings and traditional training) as well as external training (Febelfin, UAMS, ...)
