Complaints Manager
Brussels
Open-ended
Outsourcing
Are you a driven problem solver with a passion for customer service? Our client is looking for a Complaints Manager who independently analyzes complaints, formulates solutions and is communicatively strong. With your expertise in banking products and at least 2 years of experience, you will contribute to structural improvements and satisfied customers. Ready for a challenging career move in a collegial environment? Apply now and become an essential part of our team!
Description
- You independently analyze the complaint and estimate the impact of the case;
- You consult with other parties within the bank, including outside the department, to formulate a solution within the framework of the bank's strategy;
- You communicate the solution to the customer, orally or in writing, and always within the deadlines imposed on you according to the segment to which the customer belongs;
- You use your knowledge of the bottlenecks to formulate and communicate structural improvements;
- You maintain your product knowledge in an independent manner in order to remain efficient in finding solutions.
Your profile
- In possession of a bachelor's degree;
- At least 2 years of experience in the field;
- Good knowledge of banking products;
- Dutch-speaking with a basic knowledge of French;
- Easy to work in a collegial atmosphere;
- Accurate and efficient working.
Offer
- Monthly salary indication: unknown
- As a consultant, we offer you a permanent contract with the following benefits;
- Attractive gross salary;
- Flat rate expense allowance;
- Meal vouchers;
- Health and group insurance;
- A car or mobility budget after 1 year of activity;
- 12 ADV days on top of the legal 20 days.
