Team leader customer service
Brussels
Open-ended
Selection & Interim
Are you looking for an exciting challenge as a customer service team leader? Take the reins of a dynamic team and guide them through the changes of mobility. As Coordinator, you'll be responsible for motivating, developing and promoting your team's skills to ensure impeccable service. Your experience as a People Manager and your ability to set clear objectives will be essential assets. Join a positive and stimulating working environment, with a competitive salary, flexible working hours, professional development opportunities and attractive benefits. Don't miss this chance to be part of a motivated team in the heart of Brussels.
Description
As Coordinator, you will guide your team through the changes linked to the evolution of mobility;- You pass on and share your knowledge with employees;
- You motivate your team to make the best use of and develop their skills, aptitudes and know-how, and ensure the smooth running of the department;
- You ensure good cooperation within the team by managing and anticipating conflicts, and you develop a genuine team spirit;
- Together with your team and colleagues, you are responsible for achieving operational objectives and monitoring results;
- As a benevolent coordinator, you hold regular discussions with your teams and provide the necessary coaching.
Your profile
- You have at least 3 years' experience as a People Manager (Coordinator, Team Leader,...) ;
- You can set clear objectives and expectations, and identify and stimulate employee potential;
- You are able to express yourself correctly in both national languages (NL/FR) and have a good knowledge of English;
- You are willing to accept the flexibility expected in the job: working shifts and being able to work at weekends;
- You are results-oriented and have a pragmatic mentality;
- You are results-oriented and have a pragmatic mentality; You are constantly looking for ways to improve and strive to satisfy customer needs;
- You take responsibility for achieving objectives, are able to make decisions and react appropriately;
o Assumes the role of coach and facilitator, is able to strengthen team collaboration, dares to make decisions and take employees out of their comfort zone;
o Has good analytical skills, enabling him/her to analyze and translate reports correctly, and to implement any corrective actions required;
o Is capable of translating strategic objectives into clear expectations for the team, proposing alternatives and involving employees in this reflection;
o Uses an open & positive communication style and is able to gain acceptance and achieve predetermined objectives through persuasion and argumentation skills;
Offer
- Monthly salary indication: € 3001 - € 4500
- A pleasant working environment: You'll be working for a market leader in a stimulating, positive and caring atmosphere. We emphasize initiative-taking in an informal working atmosphere.
- Competitive remuneration: Our client offers a competitive salary in line with your experience and skills.
- Work-life balance: Flexible working hours and the possibility of teleworking several days a week.
- Attractive benefits
- Professional development: Access to ongoing training and career opportunities through regular coaching.
- Easy access: the offices are located in the center of Brussels and easily accessible by public transport.
