Intercultural Communication

Reference:

People training

Managing communication

Webinar

Incompany

1 day

IIn today's "globalised" world, contact between diverse cultures is an everyday occurrence. While cultural diversity and intercultural communication should be seen as means of widening our perspectives and enriching our own culture, they are often a source of conflict, the roots of which usually lie in a failure to understand and appreciate cultural differences.

The purpose of this course is to help participants deal with and appreciate cultural diversity and the ways in which it impacts our everyday lives in the workplace. The course looks at both verbal and non-verbal communication, focusing on confrontations between colleagues and with customers in work-related situations. Exercises, role-plays and games are used extensively in the course.

Course Content

What is culture and how does it impact an organisation
The link between cultural differences and behaviour
The importance of non-verbal communication in multicultural environments
How to evaluate and deal with cultural differences
The importance of language in intercultural communication
How cultural differences are manifested in an organisation
How to deal with conflict in an intercultural environment
The benefits of cultural diversity to organisations and individuals

Target Audience

Anyone who works in a multicultural environment.