Assertiveness is different from aggression. It is saying what you think and what you want without violating the rights of the people around you. Although assertiveness is essential in business, many people find it difficult to be assertive.

The objective of this course is to help participants become more confident, assertive and personally effective. The course looks at different aspects of effectiveness and assertiveness, including different approaches that are attributable to cultural and linguistic diversity. Exercises and role plays ensure the practical orientation of the course.

Soon back in the office? Prepare your teams effectively for this return to work. Many companies will implement a gradual return to the office, with or without a work-at-home component.

Life in the office will no longer be the same, and it will take time to adapt to this new hybrid work mode. This coaching will allow you to welcome your teams in the most efficient way and reassure them about their return.

Back to work soon? Prepare your teams efficiently for this return to work. Many companies will implement a gradual return to the office, with or without a home office component. Life in the office will no longer be the same, it will take time to adapt to this new hybrid work mode. This coaching will allow you to welcome your teams in the most efficient way and to reassure them about their return.

For most managers, recruitment interviewing is a relatively infrequent process with mixed results. This course focuses on training supervisors, team leaders and managers to get the most out of recruitment interviews. The result of an effective behavioural interview should be a clear indication of whether the candidate has the ability to do the job well or whether he has just the ‘threshold’ knowledge and skills required to do the job at all.

Motivation is not a given and must be maintained. This coaching will help you understand, develop and manage the motivation of your employees through certain phases of demotivation, doubt or even discouragement

How to boost employee motivation? Motivation is not something to be taken for granted and must be maintained. This coaching will help you manage your employees' motivation through certain stages of demotivation, doubt or even discouragement.

With increasing transaction volumes and complexity, managing cash has become a major challenge. It is essential for financial service providers to manage money effectively, because in cash management more than anywhere else "time is money". This course provides participants with a good understanding of cash processing and cash management.

Coaching is a misunderstood management competency. Too often confused with on-the-job training, it is about working closely with individuals to help them develop and improve their performance. Coaching is a fundamental management skill that helps staff improve, develop, learn new skills and achieve goals. It is an essential part of the long-term development and motivation of staff.

This course is designed to help managers address and coach those performance issues that are preventing staff from realising their potential. The course focuses on how to identify the performance or behavioural issues involved and address them in a useful and well-judged way.

Conflict is an inevitable and necessary part of communication. It arises when communication partners assert differing positions, but they must agree on only one result. Although at times painful, conflict can be productive, if it achieves a positive solution. The challenge in managing conflict, therefore, is how to ensure that it achieves positive results.

The focus of this course is on managing conflict and, at the same time, improving communication among colleagues. In the course, participants will improve their understanding of communication skills, assertiveness, the causes of conflict and the ways in which they resolve conflict.

Course Content

The importance and complexity of corporate actions are often underestimated. When corporate actions are not performed correctly, they can result in significant losses. This course examines various aspects of corporate actions with the objective of providing participants with a good understanding of corporate actions and how they are processed.