Description:

- Provides CIB clients with an unique entry point for 1st level support
- Manages registration tool by registering clients requests and performs a proper follow-up, escalates and
reports claims if need be
- Produces required reports for activity performance review
- Manages clients' paper-based payments requests.
- Manages rejections and excess limits, informs clients and liaises with appropriate internal parties when
needed (RM's, BO's, CRC, Compliance, etc.).
- Reports incidents
- Keeps aware of industry trends, projects and informs clients pro actively
- Maintain and report information on services and quality provided to clients
- Send pro-active alerts to clients in case of process breaks
- Coordination of any project and complex operations
- Maintains relations with Front Office (meetings/ calls)

Profile:

- HBO with a background in or affinity with payment products and processes
- 2 - 4 years experience
- Basic Banking Industry knowledge
- Basic knowledge of Cash Management products
- Good knowledge of Payment processes
- Good knowledge on Client identification
- Good knowledge of Office software and ability to work with computers and banking related software
- Strong communication skills (written and spoken)
- Accurate & organised
- Ability to interact well with clients & other teams
- Ability to withstand stress
- Flexible attitude & autonomous working style
- Takes initiative, proposes & signals improvements/changes
- Fluent in English and Dutch(written and spoken)

Offer:

Our client offers a good salary and working condition.

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