Description:

- You will be part of the Distributor and Shareholder Services department which is the first point of contact for any Continental European clients investing in our client's Luxembourg UCITs fund range.
- You will provide support, guidance and to assist in resolving any queries that the clients may have:
-> Information on client accounts
-> Provision of fund static data
-> Handling of AML / KYC queries
-> Details in regards to ongoing commission/ trailer fees,
-> Complaint handling and resolution and prevention of problems
-> support for our client's online account management tool
-> Delivery of customer reporting
- You ensure that all interactions with distributors and shareholders are handled in a timely manner with a quality of response that continually exceeds their expectations.

Profile:

- Good experience working within a financial environment - at least 2 years.
- Fluency in English; other languages are considered as an advantage.
- Excellent communication and social skills - ability to communicate effectively at all levels.
- Team player who can gain the support and commitment of peers and internal and external service partners.
- A proactive approach with a willingness to learn.
- Willingness to question processes with a view to improve service delivery.
- ‘Can do' attitude reflected in pro-active problem resolution and follow-up.
- Accuracy and attention to detail in all aspects of service delivery, documentation and reporting.

Offer:

- Our client is an international asset manager located in Kirchberg.
- Our client offers a permanent contract.

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