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Description:

* Attracting new customers by answering incoming calls and responding to customer emails
* Responding and resolving customer queries and escalating technical issues, whilst finding and explaining the best solution to solve the problem
* Providing customers with information about the Bank’s products and services
* Following up on customers’ instructions including payments, placement of trades, transfer of investment portfolios, and account opening and closure
* Supporting the Bank’s marketing strategy throughout various campaigns focusing on savings and wealth products

Profile:

* Native Dutch and French
* Excellent verbal and written communication skills in English
* Previous experience in a customer service role will be considered an asset

Offer:

Our client offers you a permanent contrat with an attractive salary package.
The successful candidate will have to undergo three-weeks training in Malta.

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